This 2022 FPBC conference panel discusses how conflict occurs and escalates, and offers tools a professional can use to help prepare them to respond and address others when they find themselves in the middle of a conflict.


  • Casey Macaulay, MA, RPF, registrar, ABCFP;
  • Cynthia Lu, owner, Perpetual Resource Management;
  • John Cathro, RPF, president, Cathro Consulting; and
  • Kent Highnam, dean, school of health, JIBC.